Резюме: Керівник (Івано-Франківськ)

Досвід роботи

• Head of L2 Operations/Product Manager (ELK) Fozzy Group/TemaBit <ul><li>Leadership of 24/7 L2 Operations (Telecom / Windows / Unix)</li><li>Resource, workload, and escalation management</li><li>Monitoring and control of SLA, KPI, and availability of critical services</li><li>Collaboration with business stakeholders, Head of Department, and infrastructure teams</li><li>Product Manager for ELK: monitoring and analytics for POS Unix systems</li><li>Preparation of management reports for the business<br />
  on service availability and incident root causes<br />
  (impact on SLA and operational risks)</li><li>Improved incident manageability and SLA transparency,<br />
  enabling the business to better control service stability</li><li>Established a scalable L2 Operations model</li></ul>
• Team Lead L2 Telecom Fozzy Group/TemaBit <ul><li>Established L2 Telecom from scratch</li><li>Scaled the team from 4 to 10 engineers</li><li>Implemented a 24/7 shift-based support model</li><li>Transferred up to 70% of operational tasks from L3 to L2</li><li>Channel monitoring (Nagios → Zabbix, custom performance monitoring system), analytics and SLA tracking</li></ul>
• Lead Engineer Telecom Fozzy Group/TemaBit <ul><li>Design and operation of WAN / LAN / Wi-Fi networks</li><li>Troubleshooting of complex network incidents</li><li>Coordination with service providers</li><li>Scale: 600–1,000 sites, up to 2,000 communication links</li></ul>